Support
If you need help with account access, profile settings, rankings, comments, moderation, or account deletion, this page tells you how to reach us and what to expect.
How to Reach Us
For support requests, email us at:
support@nobolite.comIf you plan to publish with a different support email, replace this address before deployment.
Common Support Topics
- OTP login or verification issues
- Forgot password and account recovery
- Profile image or profile information updates
- Comment, reply, hide, or delete behavior
- Followers, rankings, and community pulse questions
- Account disable or account deletion requests
- Privacy or data-related requests
- Bug reports and app performance issues
What to Include in Your Email
To help us resolve your issue faster, include:
- your Nobolite email address or public handle;
- your device type and operating system if the issue is technical;
- a short description of the issue;
- screenshots if relevant; and
- the steps you took before the issue happened.
Response Time
We aim to respond to most support requests within 2 to 5 business days. Response times may vary depending on request volume, account verification needs, and the complexity of the issue.
Account and Safety Requests
If your request relates to account access, account deletion, impersonation, abuse, or safety concerns, we may ask you to verify your identity before completing the request. This helps us protect user accounts and prevent unauthorized actions.